Frequently Asked Questions
Frequently Asked Questions
A cookie box will bring your cookies, a shipping coolant packet to make sure they arrive ready safe and sound and all cookie nutritional information.
Taxes and shipping are included in all boxes.
I ship to the contiguous US and Puerto Rico (except Alaska and Hawaii).
You can view any cookies in the "shop" page for new varieties throughout the year. Before shipping, each cookie's allergens, ingredients and nutritional information are clearly displayed on their individual description pages to have transparency.
Each cookie weighs 2 ounces or 57 grams - sugar free or classic.
An 8 cookie box weighs 456 grams, or 16.1 ounces. That's equivalent to a standard loaf of bread or a 1-pound bag of flour.
A 16 cookie box weighs 912 grams, or 32.2 ounces. That's equivalent to a standard pineapple or a professional football.
Cookie boxes are open from the 1st of every month at 12:00 AM EST until the 30th (or 31st) at 11:59 PM EST or when boxes sell out for that month, whichever comes first.
If you can't buy a box, it means I reached capacity on how many boxes I can make that month. Inventory comes back on the 1st of every month 12:00AM EST.
Once you buy a box, you can see your account by logging in! You can access this page in the top menu.
Don’t worry, I can help you!
If you forget your email, email me at itzia@thecrispycookie.com or reach out through my social medias.
If there's something wrong with your cookies, please don't hesitate to reach out by email: itzia@thecrispycookie.com. I want to make this right, so please let me know
I bake in a kitchen where eggs, soy, wheat, milk and nuts (like peanuts and almonds) are present. Sadly, my desserts are not currently vegan friendly. I only bake things that are on my menu, so I don’t currently bake those types of cookies. But I’m working on adapting my recipes without compromising on flavor, so you never know!
For more infotmation about allergies and/or dietary restrictions please check out the cookies on my shop page.
Gluten free cookies are not offered at this time. But you'll never know in the future!
The Crispy Cookie is an online cookie bakery where I make cookies every month. My cookies are made with staple, no-nonsense ingredients you can name, corn free, that don't taste like chemicals and full nutritional info you can trust. I offer both classic and sugar free flavors.
My name is Itzia (it rhymes with “pizza”) and I’m a baker in Florida with over a decade of baking experience. I like to bake delicious cookies with staple, humble ingredients. If you want to know a little more about me you can go above this page!
Oh gosh no! I hate spamming as much as the next person!
I send emails regarding the cookie flavors of the month, ingredients and bakery info. If you think I’m sending too many emails, please feel free to unsubscribe.
No spam, just good cookies!
My goal for this bakery is to focus on cookies. Cakes and cupcakes are not currently available in my menu. It’s hard to ship cakes and cupcakes plus make sure they reach their destination in one piece. I really want your desserts to get to you intact, and cookies are my best bet.
I only bake cookies and flavors that are on my menu, at the shop page. I’m sorry I’m not the baker for you on that end. But I wish you the best at your event!
First of all, congrats on your event and thank you for considering me and my menu!
Hmm, I sell individual cookie boxes, not a BIG box for an event, or even deliver it myself. But if you email me at "itzia@thecrispycookie.com," I'll do my best to help you as much as I can.
That's a great question! I cover all the shipping costs for my cookie boxes and orders, including 1 and 2 day shipping depending on the cookie box. These places are just too expensive 1-2 day shipping right now.
Once the bakery grows more, one of my goals is to ship to you (and maybe even Canada)!!
Oh no! If you don't like the cookies, please contact me at "itzia@thecrispycookie.com" or at my socials. I'd love to offer a different flavor to make it right :)
All cookies offered will be available at the shop page. Not only that, but each cookie description has everything such as cookie ingredient lists, nutritional info and ordering process.
To see cookie descriptions, please click on the "read more" button underneath the cookie you're curious about.